Refund policy

Return and Refund Policy

Rouille & Apéro — last updated 3 October 2026

At Rouille & Apéro, every product is made to order by our partner Printful. This page summarises our return and refund rules. It complements our Terms and Conditions of Sale (Articles 7 and 8) here, which prevail in the event of any discrepancy.

Defective, damaged, or incorrect product

If you receive a defective, damaged, or incorrect product, contact us as soon as possible at contact@rouille-apero.fr with a photo of the product and its label. We will offer you a replacement or full refund, at no cost to you. In most cases, you do not need to return the product to us.

We recommend reporting the issue within 14 days of receipt to facilitate processing. This period does not limit your rights: you benefit from the legal guarantee of conformity (2 years) and the guarantee against hidden defects.

Change of mind (right of withdrawal)

You have 14 days from receipt to withdraw, without giving reasons.

Notify us by email at contact@rouille-apero.fr (or using the model form in our T&Cs).
We will send you the return address by email within 2 business days. Please only return the product to that address.
Return the product within 14 days of your notification. Return shipping costs are at your expense.

The product must be returned in a condition suitable for resale. You may try it as you would in a shop. In the event of depreciation due to other handling (product worn, washed, soiled, or damaged), we may deduct from the refund an amount corresponding to that depreciation.

Personalised products

Personalised products (text or visual supplied by you) cannot be withdrawn from, but remain covered in the event of a manufacturing defect or non-conformity.

Refunds

We will refund the full amount paid, including standard delivery costs, within 14 days of being informed of your withdrawal. The refund is made upon receipt of the product or, if earlier, upon receipt of proof of shipment from you, by the same payment method as the original order.

Consumer Mediation

In the event of a dispute, the customer should contact Rouille & Apéro first (contact@rouille-apero.fr) to seek an amicable solution. Failing a satisfactory response, the customer may use the following free consumer mediation service:

Société Médiation Professionnelle — Alteritae, 5 rue Salvaing, 12000 Rodez — www.mediateur-consommation-smp.fr